Thought #2
From Reactive Short-Lived to Proactive Sustainable Growth
Thought #2-From Reactive Short-Lived to Proactive Sustainable Growth

The Scenario

The company has been around for some time now and it seems that you have got it right. All the three elements of your reference market “What” (the need), “For Whom” (the audience) & “How” (the offering) seem to be in perfect synchronisation giving you a growth that surpasses what you have initially planned for. As the team and the capacity remain the same, you may find yourself struggling to offer a consistent product/service offering to all your customers on a timely manner. This may lead you to reactively try to enhance capacity (e.g. hire additional resources) without properly training them, further impacting the quality and the consistency of your products/services.

The Issue

Customers, are noticing the changes and start demonstrating their discomfort by stopping purchasing your product/service or by spreading negative evaluations in social media, impacting in a very negative way your brand.

The Action

To address these issues, a company could review its operating model (e.g. the processes, the team structures, the skills required) under the lens of relevancy and efficiency.

This is exactly how agga-consulting team can help you. In a simple, fast, affordable and highly practical manner we can help you in conducting an objective & reliable audit of your current operating model, benchmark your model against that of your competitors, simplify and standardise your current processes ensuring knowledge transfer and business continuity at all times & assess the skills & investments required to grow. We can also help you in defining key performance indicators (KPIs) that are relevant to your business and that can provide you early enough, signals of potential issues.  In other words, we can support you in shifting from Reactive Short-lived to Proactive Sustainable Growth.